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Where we deliver, how long it takes, and what happens if something is wrong.
We deliver across Ghana. You pay the rider when your order arrives; delivery isn't charged at checkout. The cost depends on the destination and can change with fuel prices.
Once your order is on the way, we email the rider's name and phone number with your order and delivery address.
Pay with Mobile Money (MTN MoMo, Telecel, or AirtelTigo) or a debit or credit card. Payment is confirmed before we dispatch, which keeps the whole thing simple and secure for both of us.
For safety and authenticity reasons, sealed supplements cannot be returned once the seal is broken. That is standard for anything you ingest. But if an item arrives damaged, with a broken seal, wrong, or close to its expiry, that is on us. Use the contact method in your order update within 48 hours of delivery and we will replace it or refund the full amount you paid Shezuri for the order.
If a refund is needed, we will tell you when it has been sent and share the payout reference. Moolre refunds may be sent manually, so the time it takes to reach you can depend on your mobile network or payment provider.
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