FAQs

In Accra and Tema, orders placed before 2pm arrive the same day; later orders arrive the next day. Elsewhere in Ghana, allow 1 to 3 working days. We’ll email your rider’s details when your order is on the way.

You can pay with Mobile Money through MTN MoMo, Telecel or AirtelTigo, or use a debit or credit card. Once your payment is confirmed, we’ll get your order ready for dispatch. Delivery is paid separately to the rider when your order arrives.

Yes. We stock UK and US products in their original sealed packaging. We also check each product’s batch code and expiry date before listing it.

If something arrives damaged, with a broken seal, close to expiry or different from what you ordered, please contact us within 48 hours of delivery. We’ll arrange a replacement or a full refund. For safety, we can’t accept a supplement that you’ve opened after delivery.

We’re happy to help you check the ingredients on a product’s label. For dosage or advice about your health, please speak with a pharmacist or doctor. Follow the label and check with them before trying something new, especially during pregnancy or if you take medication or manage a health condition.

You can check your order on the Track Your Order page. Once it’s on the way, we’ll email your rider’s name and phone number. If you’d like help checking an update, call us with your order reference and we’ll look it up.

We deliver across Ghana, including Accra, Tema, Kumasi, Takoradi and Cape Coast. You can also arrange to collect your order in Oyarifa. Get in touch so we can agree a pickup time and share the collection point.

You’re welcome to email or call us using the details on the Contact page. If you’re asking about an order or appointment, include your reference if you have it. We’ll help you find the information you need.